Trinity Medical Centre

1 Goldstone Villas, Hove, BN3 3AT

Current time is 09:25 - We're open

NHS

Telephone: 01273 736030

bhccg.thetrinitymedicalcentre@nhs.net

Changes to phone queing system

Information about the COVID-19 Booster Vaccination

If you are enquiring about a COVID Vaccination Passport, please do not ring the surgery. Please click here for more information https://trinitymedicalcentrehove.co.uk/covid-vaccination-passports/

If you are eligible and you have not yet had your 1st COVID Vaccine you can call 03003038060 to book, please DO NOT call Trinity Medical Centre as the booking is out of our control. Further information can be found at https://www.healthwatchbrightonandhove.co.uk/news/2021-01-07/vaccinations-covid-19

Please see the coloured tiles below for information on what we offer at the surgery and other guidance.

Welcome to Trinity Medical Centre, Hove.

There has been a lot in the national media recently about how GP practices are working, and we wanted to take the opportunity to share with you, what you can expect at the current time as one of our patients.
Firstly, we want to say thank you. Thank you for your support over the past year for working with us in such uncertain times. Like many, we had to change the way we work very quickly and that has only been possible because you – our patients – have adapted to these changes. We’d like to reassure you that we are open and still want and need to know if you are unwell or worried about your health.
We are providing face-to-face appointments, as well as supporting people over the phone or online. Face-to-face appointments will be offered when they are medically needed, and can be with a range of health professionals currently working within the practice depending on the support you need. Using a mix of face-to-face and phone appointments allows us to keep the number of patients and staff on site to a minimum. This ensures we can all socially distance if you do need to come into the practice.
We are asking that if you need our help and support, you still call us first if you are able. We know that some people have struggled to get through to us on the phone or had a long wait and we thank you for your patience. Talking to you helps us understand what kind of support you need and how urgent it is, and means we can work out the best way for you to receive help.
We have seen an increase in telephone calls since the start of the year and we are working to try to meet this demand and support all of our patients. In the last month we processed 18,296 calls, and this time last year it was 14,871. Pre-Covid, we typically processed 12,000 calls per month. We know that some people have put off seeking medical support, including to protect the NHS, and we are committed to making sure all of our patients who need our help can receive it.
Whilst we recognise that not everyone has access to a computer, smartphone or tablet, we do want to make you aware of:
 eConsult – you can use this from the front page of our practice website https://trinitymedicalcentrehove.co.uk/ . Requesting our help via eConsult is the same as booking an appointment at the practice. There is no need to phone the practice as well and we will deal with your request based on your medical needs within 48 working hours
 The NHS app (is owned and run by the NHS, it is a simple and secure way to access a range of NHS services, including ordering prescriptions, validating
your vaccines.)
 Patient Partner which is a telephone keypad service and offers a 24/7 automated service that patients can use to book, cancel and check appointment times If you do not have access to these, you can make your request for a repeat prescription in person into the boxes at the practice or speak to your local pharmacist, and together we will action this as soon as we are able.
If you have a question about the Covid-19 vaccine, please visit the information on our website and www.sussexhealthandcare.uk/keepsussexsafe/sussex-covid-19-vaccination-programme/ if you are able in the first instance. These websites have answers to common questions and where you can get help. We want to reassure you we are and always have been open and working hard
(never harder) to provide a good service and patient care. We understand that on occasion, the incorrect media portrayal of general practice has unfortunately created
a great deal of anxiety for our patients and we want to reassure you our team is working hard to be the best we can be. We welcome feedback from our patients so that we can share when things go well and learn when – and how – we can make things better. We welcome your suggestions which can be communicated via our website or practice email
bhccg.thetrinitymedicalcentre@nhs.net We do ask that as we are here for you, please continue to be respectful and kind to our teams both when you are speaking to them and with regards to personal comments online and on social media. We want to enable a culture of mutual respect and have a zero tolerance policy on verbal and physical abuse. No patient, carer, visitor, staff member or volunteer should ever be subjected to abusive or antisocial behaviour or language. Appropriate action will be taken if this does occur. We thank you for the respect and the care you show our team, we hope you experience the same in return.
Thank you for your support.

 

 

 

 

 

We are accepting new patients, so if you are searching for a GP practice to register with and live within our practice boundary then you are free to register with us. Please click on the red button which will take you to the registration page. With the current COVID situation we prefer that you register without attending the surgery, you can download the registration forms from this site by clicking on the ‘New Patients’ tab or download the registration forms , once completed you can send them to us via email to bhccg.thetrinitymedicalcentre@nhs.net, by post or you can pop down to the surgery and place it in the black post-box by the entrance.

Please note that the on-site pharmacy is not connected to the practice in anyway. Patients are free to use any pharmacy. Any feedback about the pharmacy must be given to the pharmacy directly and not to the practice team.

 

If you need to see a GP over the weekend, a walk-in clinic is available int the city. The Brighton Station Health Centre on Queen’s Road is open from 8am to 8pm every day.

Aspect House, 84-87 Queens Road, Brighton, BN1 3XE

Read more about Trinity Medical Centre here or for a copy of our Surgery Leaflet please click here.

SURGERY UPDATE  – Please see Surgery update tile for the latest information.