Total Triage is coming to Trinity Medical Centre May 2026
Why We Are Moving to a Total Triage Model?
At Trinity, we are committed to providing safe, timely and effective care for all our patients. To help us achieve this, we are moving to a Total Triage model for all appointment requests from 4th May 2026.
What does this mean?
- When you contact us online, by phone or in person— our clinical team will first review your request. This allows us to understand your symptoms or concerns and ensure you are directed to the most appropriate clinician, in the right type of appointment, and within a clinically appropriate time frame.
Why are we making this change?
- To ensure every patient receives the right care, first time
Not all conditions need a GP appointment. Many issues can be more effectively managed by our wider clinical team, such as nurse practitioners, pharmacists, first contact physios, social prescribers or our local pharmacy colleagues. - To prioritise care based on clinical need
A triage system allows us to identify urgent problems quickly and offer timely support, while routine matters can be managed safely within appropriate time frames. - To use appointments more effectively
By matching patients with the correct clinician and appointment type (telephone, face-to-face, or written advice), we reduce unnecessary delays and improve overall access for everyone. - To support patient safety and continuity of care.
Total triage ensures your request is reviewed by a trained clinician, helping us make the best clinical decision for your circumstances.
What does this mean for you?
- You may be asked to provide information about your symptoms or concerns when you get in touch. This helps our team decide the safest and most appropriate next step. You will always be offered care based on clinical need, and this may include advice, a telephone call, a face-to-face appointment, or referral to another healthcare professional.
Please follow this link to take you to the frequently asked questions document TT Website FAQ
