Trinity Medical Centre
1 Goldstone Villas, Hove, BN3 3AT
Current time is 07:05 - Sorry, we're closed
Telephone: 01273 email@example.com
Since the end of March, we have been experiencing exceptional demand – e-consult and telephone call volume have increased by unprecedented amounts. We have put in additional capacity and resource where we can. Please remember that our reception team are answering calls as fast as they can and are doing the best with the availability they have – we understand times are frustrating, but please do not take it out on our team, a kind word goes a long way.
There are multiple ways of accessing appointments as well as different types of appointments available. Patients can have an appointment via the telephone, e-consult or face to face. Please let the patient care coordinator know which works best for you.
We would encourage all enquiries and communication to come via e consult but do understand that there will be some who may not have access to nor feel confident in using the internet. For those patients we will still be able to help when you call the surgery.
Please see the below information regarding the different ways that you can access appointments.
Before you pick up the phone or take time out to come to the practice, please consider the use of e-consult. This can be used for most enquiries you may have, prescription queries, medical advice, requests for fit notes and if required, access to your GP for telephone or face to face appointments.
Simply click on the e consult link at the top of this page and complete the simple questionnaire. This will then be sent to the practice e consult web address and will be processed and passed to the most appropriate member of the team.
Once this is completed and you have received your log in details you can are able to use the service 24/7 by following this link https://www.patientaccess.com/
Our telephone lines are open 8.30- 6.00. Monday- Friday.
In order for our receptionists to provide you the best and most suitable appointment, they will ask you a number of questions. They are trained to ask you appropriate questions helping to ensure you are provided with the most appropriate advice and help.
A member of staff will take your details and pass these onto a clinician. You will be informed by the staff whether you have been booked in for a telephone or face-to-face appointment. During the call the doctor will assess the clinical situation and whether you will indeed need to be seen. If so, they will arrange for you to come to the surgery and also undertake a risk assessment. If it is felt that the matter can be effectively dealt with on the telephone, then this will be done during the call back from a doctor. If the calling clinician feels that it is necessary and safe for you to do so they will arrange an appointment where you can be seen in person.
As you may expect, our telephones are incredibly busy and we are experiencing unprecedented pressures. We would kindly request and remind our patients that please, in the first instance follow the guidance we have provided on our website and within this alert and those on the NHS websites.
- Do try self-help where possible
- Do use our e-consultation service where possible
We thank you for your assistance, support, consideration and understanding during these difficult times.
Patient partner is our 24/7 automated service that patients can use to book, cancel and check appointment times. To use this service you will need to press option 1 when calling in to the surgery. Once you have done this you will be asked for your date of birth and telephone number to confirm that it is you. Patient partner will then check these details with our clinical system and once confirmed it will give you options to book, cancel or change an appointment. You may be asked for additional information depending on which option you choose.
Patient partner gives you the option to choose a specific clinician if they are available as well as choosing if you would like to see a male or female GP.
For more information please visit https://www.voiceconnect.co.uk/health/patient-partner/
BEFORE YOU MAKE AN APPOINTMENT
To enable us to give the best possible care to those with significant complex need, please have a read of this helpful leaflet: HELP MY GP
We ask you to consider the following and respect the appointments we are providing.
We lose approximately 250 appointments a month by patients not attending the appointments they have booked. Please can you contact us, as soon as you know you will not be able to attend the appointment. It will then free up an appointment for someone else who needs it.
Many conditions can also be dealt with without seeing a doctor or needing an appointment.
HAVE YOU SPOKEN TO YOUR PHARMACIST?
Your local pharmacist can provide advice as well as treatments for minor ailments. These include:
· Mild acne
· Sore throats
· Medication reviews
· Mild eczema/dermatitis
· Emergency contraception
· Eye symptoms
· Hay fever
· Warts & verrucas
And many more
HAVE YOU TRIED SELF CARE?
Did you know that £2 billion per year of NHS money is spent with people coming to their surgery with minor ailments and 18% of GP consultations are for minor ailments that do not need to be seen by the GP?
There is a lot more self help and advice at NHS Choices
We have a variety of helpful self Care information and links which could help you to treat your illness without the need for an appointment:
· Self Care Fact Sheets http://www.selfcareforum.org/fact-sheets/
· NHS Symptom Checker https://www.nhs.uk/conditions/
Use the online NHS Choices Symptom Checker tool to check your symptoms and get advice on what to do next. It’s faster than phoning and a nurse can call you back for free if required. Click on the name above to be taken directly to the symptom checker.
· NHS Live Well Advice, tips and tools to help you make the best choices about your health and well being.
HAVE YOU LOOKED AT THE SELF-REFERRAL OPTIONS?
· Did you know there are now many services you can refer yourself to without seeing the GP?
· The table below lists some of the key services that may be able to help you, and can be accessed via the CCG website https://www.brightonandhoveccg.nhs.uk/your-health/self-referral-and-active-signposting
o Mental Health Services
o Maternity Services
o Sexual Health
o Pavilions (Drug and Alcohol Services)
o Healthy Lifestyle Team
o Healthy Visiting Team
o It’s Local Actually; Local Free and Low Cost Activities
http://beezeebodies.com/ Programmes designed to make you and your family make small changes Which Make a Big Difference and help keep you healthy.
PHYSIOTHERAPY. You can also now refer yourself directly to physiotherapy. Please look at this website with several useful resources physiotherapy exercise sheets as well as how to refer yourself for treatment
HAND AND WRIST SERVICE
If you are taking the opportunity to self-refer to one of these services, but you would still prefer to continue to request an appointment with a GP or nurse, our receptionists will be able to accommodate this as normal.
If possible patients should make their way to the medical centre to see their GP or other healthcare professional. This is because for every home visit a GP or nurse makes they could see several patients in the practice, so if you are mobile please come into the surgery to be seen. In cases of severe illness, infirmity, or emergencies, the GP or nurse will visit the patient at home.
If you are too ill to attend please call us before 12.00pm if possible, as rounds have to be planned. You will be asked for a reason for the Home Visit so we can judge the urgency of the call. The doctor may phone before visiting to assess the urgency of the visit.
If a visit is requested in the afternoon the Duty GP will call and assess the patient and their symptoms, only then will the visit take place if they feel that it is required or cannot wait until the following day.
To arrange a home visit please call the practice on 01273 736030.