Total Triage is coming to Trinity Medical Centre May 2026
Why We Are Moving to a Total Triage Model?
At Trinity, we are committed to providing safe, timely and effective care for all our patients. To help us achieve this, we are moving to a Total Triage model for all appointment requests from 4th May 2026.
What does this mean?
- When you contact us online, by phone or in person— our clinical team will first review your request. This allows us to understand your symptoms or concerns and ensure you are directed to the most appropriate clinician, in the right type of appointment, and within a clinically appropriate time frame.
Why are we making this change?
- To ensure every patient receives the right care, first time
Not all conditions need a GP appointment. Many issues can be more effectively managed by our wider clinical team, such as nurse practitioners, pharmacists, first contact physios, social prescribers or our local pharmacy colleagues. - To prioritise care based on clinical need
A triage system allows us to identify urgent problems quickly and offer timely support, while routine matters can be managed safely within appropriate time frames. - To use appointments more effectively
By matching patients with the correct clinician and appointment type (telephone, face-to-face, or written advice), we reduce unnecessary delays and improve overall access for everyone. - To support patient safety and continuity of care.
Total triage ensures your request is reviewed by a trained clinician, helping us make the best clinical decision for your circumstances.
What does this mean for you?
- You may be asked to provide information about your symptoms or concerns when you get in touch. This helps our team decide the safest and most appropriate next step. You will always be offered care based on clinical need, and this may include advice, a telephone call, a face-to-face appointment, or referral to another healthcare professional.
Accessing appointments if you can’t use online services
We understand that not everyone is able to use online forms or digital services and that’s okay.
If you are unable to access online consultations for any reason, you will be treated in exactly the same way as any other patient. You will not be disadvantaged, delayed, or refused care because you cannot use digital tools.
You can contact the practice by phone or in person, and a member of our team will help make sure your request is passed on safely and appropriately by submitting one on your behalf.
Our trained care navigation team will:
- Listen to your concern
- Check if your issue needs urgent attention
- Ensure your request is reviewed by a GP
- Arrange a response within a clinically appropriate time frame
Your care will always be based on clinical need, not how you contact us.
We also recognise that some patients may need reasonable adjustments, for example due to age, disability, language barriers, mental health needs, or access to technology. Please let us know if you need additional support, we are here to help. This approach reflects our commitment to safe, fair, and inclusive access to care
Please follow this link to take you to the frequently asked questions document TT Website FAQ
