Our telephone lines are open 8.30- 6.00. Monday- Friday.
In order for our receptionists to provide you the best and most suitable appointment, they will ask you a number of questions. They are trained to ask you appropriate questions helping to ensure you are provided with the most appropriate advice and help.
A member of staff will take your details and pass these onto a clinician. You will be informed by the staff of the day and time of the phone call may take place. During the call the doctor will assess the clinical situation and whether you will indeed need to be seen. If so, they will arrange for you to come to the surgery and also undertake a risk assessment. If it is felt that the matter can be effectively dealt with on the telephone, then this will be done during the call back from a doctor.
We would kindly request and remind our patients that please, in the first instance follow the guidance we have provided on our website and within this alert and those on the NHS websites.