Trinity Medical Centre

1 Goldstone Villas, Hove, BN3 3AT

Telephone: 01273 736030

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Did Not Attend (DNA) Policy

A DNA occurs when an appointment is not attended and the Patient has not contacted the Practice in advance to cancel it or where the cancellation is so late as to make it impossible to allocate that time to another Patient who needs treatment.

The Practice will code this DNA. Patients that do not keep appointments and do not cancel them cost the NHS millions of pounds, they also waste the clinicians time and deprive another patient of an appointment.