Call-back option/Cancelling appointments (New Phone System)

When you call in to the surgery and you have selected the appropriate option, if your position in the queue is greater than number 5, you will be asked if you would like a call-back rather than having to wait in a telephony queue. If you select the call-back option you will be asked to confirm your number and you will then be able to end the call. Once you then reach position number 1 in the queue the system will call you back. The system will only attempt to call you back once and there will be no charge to you for using the call back option.

We also now have a 24 hour service for patients to be able to cancel appointments without having to speak to a receptionist, when you call the practice you will hear a recording asking if you are wanting to cancel an appointment once you have selected the option you will be asked to provide your full name, D.O.B and any other information regarding the appointment. Please make sure it is as clear as possible. This method is only for cancelling appointments, if you need to rebook it please call the surgery after 10am on 01273736030.