Trinity Medical Centre

1 Goldstone Villas, Hove, BN3 3AT

Current time is 10:42 - We're open

NHS

Telephone: 01273 736030

bhccg.thetrinitymedicalcentre@nhs.net

Changes to phone queing system

Information about the COVID-19 Booster Vaccination

If you are enquiring about a COVID Vaccination Passport, please do not ring the surgery. Please click here for more information https://trinitymedicalcentrehove.co.uk/covid-vaccination-passports/

If you are eligible and you have not yet had your 1st COVID Vaccine you can call 03003038060 to book, please DO NOT call Trinity Medical Centre as the booking is out of our control. Further information can be found at https://www.healthwatchbrightonandhove.co.uk/news/2021-01-07/vaccinations-covid-19

Please see the coloured tiles below for information on what we offer at the surgery and other guidance.

Changes to our Telephone Queuing System

In the past few months, we have been monitoring your feedback regarding our phone system, which we have taken on board, and we would like to thank you for this. We have been in contact with our telephony provider to look at the alternatives to make your phone contact with the surgery a better experience. In the coming weeks our call routing and message will change.
Currently you are experiencing a 2-queue system to allow for more callers to be held in a queue rather than hear an engaged tone when the lines are busy. The new system will now just be one queue and when you phone you will first hear our welcome message, followed by choices to best route your call. Once you have selected the appropriate option this is where you will then wait to be answered by one of the patient care coordinators. When you go through to your chosen option if the line is busy due to the high number of callers at that point, you will hear a message along the lines of ‘line is busy, please try again later’ you will then get an engaged tone and the line will cut off enabling you to call back later. Each line will have the ability to hold 65 callers, we have 3 options so it will be a total of 195 callers, please be aware our peak times are between 8.30am-10am and 4pm-5.30pm, so please avoid these times if you have a non – urgent enquiry.
You can also contact us using our e-consult service, which is switched on between 8am and 6pm Monday to Friday, and Patient Access, which are both accessible on our website and offer an alternative means of contact other than phoning or coming in, in person. For more information on both of these services please visit our website.
Thank you for your understanding and patience whilst we make this switchover. We sincerely hope that these changes will improve your experience.