Trinity Medical Centre
1 Goldstone Villas, Hove, BN3 3AT
Current time is 07:54 - Sorry, we're closed
Telephone: 01273 firstname.lastname@example.org
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Whilst we are still in the grips of the corona virus pandemic, we will continue to have contact with our patients through both e consults and telephone appointments.
We would encourage all enquiries and communication to come via e consult but know there will be some who may not be able to use the internet. For those patients we will still be able to help when you call the surgery.
Before you pick up the phone or take time out to come to the practice, please consider the use of e-consult. This is available to you 24/7 and can be used for most enquiries you may have, prescription queries, medical advice, requests for fit notes and if required access to your GP for telephone or face to face appointments.
Simply click on the e consult link and complete the simple questionnaire. This will then be sent to the practice e consult web address and will be processed and passed to the most appropriate member of the team.
You will be contacted before the end of the next working day. If the GP wants to see you or talk to you further about your medical condition they will contact you with an appointment time.
Our telephone lines are open 8.30- 6.30. Monday- Friday.
In order for our receptionists to provide you the best and most suitable appointment, they will ask you a number of questions. They are trained to ask you appropriate questions helping to ensure you are provided with the most appropriate advice and help.
A member of staff will take your details and pass these onto a clinician who will arrange to telephone you. During the call the doctor will assess the clinical situation and whether you will indeed need to be seen. If so, they will arrange for you to come to the surgery and also undertake a risk assessment. If it is felt that the matter can be effectively dealt with on the telephone, then this will be done during the call back from a doctor. If the calling clinician feels that it is necessary and safe for you to do so they will arrange an appointment where you can be seen in person.
We would like to remind and urge our patients to not visit the practice in person unless requested to do so.
As you may expect, our telephones are incredibly busy and we are experiencing unprecedented pressures due to staff shortages. We would kindly request and remind our patients that please in the first instance follow the guidance we have provided on our website and within this alert and those on the NHS websites.
Do try self-help where possible.
Do use our e-consultation service where possible.
We thank you for your assistance, support, consideration and understanding during these difficult times.