With the agreement of your GP you can get further supplies of regular medicines without having to be seen by a doctor every time.
Requests must be made in writing to avoid mistakes and misunderstandings. We cannot accept faxed or telephone requests as they may be unclear and result in error. It is best to use the special form which is attached to your prescription and which can be easily reprinted at reception if you mislay it. This form shows all items which are currently authorised. You need to tick the items you require. You do not have to order every item every time, for example if you only take one item occasionally, but please try to order no more than once a month. You can also use our Emis Patient Access online repeat prescription service if you are signed up with a username and password (available from reception).
Prescriptions are processed in the order they are requested. To allow time for necessary checks to be made we need 2 full working days to issue prescriptions so please order when you have 7-10 days’ supply left.
If you need your prescription issued very early or for a longer duration than usual because you are going on holiday, please explain your need in writing on the form. Usually we do not issue prescriptions more than 10 days before they are due.
Several local pharmacies collect prescriptions from us on a daily basis and will then prepare them ready for you to collect at your convenience or, in some cases, will deliver them to you. Ask your pharmacy or our receptionist for details.
If you prefer your prescription posted to you, please enclose a stamped addressed envelope with your request and remember to allow time for the postal service. If you want a prescription for an item which does not appear on your form, please ask the receptionist for advice.
To obtain a repeat prescription of regular medication
- Take or send your request to the surgery.
- Order online by signing up for our online services at the surgery
- All repeat prescription requests take 2 working days.
- You may have to come in and see the doctor before the medication is issued, so make sure you order your medication in good time.
- Online requests are picked up until 1 pm. (Any request made after this time will be actioned the following working day). Please leave TWO WORKING days between ordering repeat medication and its collection.
- Any medication order placed after 1.00pm will be counted as being ordered on the next working day (Monday - Friday) and will be processed accordingly. Medication ordered via the internet after 1.00 pm on Friday will be processed on Monday morning and will therefore be ready for collection on Wednesday.
- We will only issue 2 month's medication at a time. If you have a very special, one off, reason for asking for more than 2 month's supply please provide details as this will have to be approved by your GP.
- Repeat prescriptions for HRT or the contraceptive pill will be provided by the nurse after health checks are made. If you run out before you can get an appointment you can order a 1 month emergency supply.
The Electronic prescription service is a new way to get your medicines and appliances. It is an NHS service that gives you the chance to change how your prescription is sent. With EPS, your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
- If you collect your repeat prescriptions form your GP, you will not have to visit your GP to pick up your prescription. Instead, your GP will send it electronically to the place you choose.
- You will have more choice where to get your medicines from, because they can be collected from a pharmacy near to where you live, work or shop.
- You may not have to wait as long at the pharmacy, as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
- Don’t want to go to your GP practice every time to collect your repeat prescription
- Collect your medicines form the same place most of the time or use a prescription collection service
It may not be right for you if you:
- Don’t get prescriptions very often
- Pick up your medicines from different places
How can you use EPS?
You will need to choose a placed for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
- a pharmacy
- a dispensing appliance contractor (if you use one)
- your dispensing GP Practice (if you are eligible)
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice, to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. Tell you GP if you don’t want your prescription to be sent electronically. To change or cancel your nomination, speak to any pharmacist or dispensing appliance contractor that offers EPS or your GP Practice. Make sure you tell them before your next prescription is due, or it may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies, NHS prescription payment and fraud agencies that see your paper prescription now.
For more information visit www.hscic.gov.uk/epspatients, your pharmacy or GP Practice